Part 6 – Measuring and Realising Cost Savings

Part 6 – Measuring and Realising Cost Savings

The book IT Governance, available at Amazon, consits of 9 Parts.

Part 6 contains the concept of a customer’s lifetime value (CLV) is gaining a good deal of attention, if slowly, especially for service-oriented organisations (Berger and Nasr 1998). In CLV, the customer’s value (customer’s equity) takes its future expected profi t as the key input; hence, the organisation needs to collect the customer’s data and make sure there is only one single point of truth.

Used Figures/Tables

Table of content

ITG-IT Governance Part 6
ITG-IT Governance Part 6

Other Parts of the book

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