Tag: Measure Costs

Part 6 – Measuring and Realising Cost Savings

The book IT Governance, available at Amazon, consits of 9 Parts. Part 6 contains the concept of a customer’s lifetime value (CLV) is gaining a good deal of attention, if slowly, especially for service-oriented organisations (Berger and Nasr 1998). In CLV, the customer’s value (customer’s equity) takes its future expected profi t as the key input; hence, the organisation needs…

More info