The book IT Governance, available at Amazon, consits of 9 Parts. What is master data management or master data governance, and where does it come from? Through my intensive research and work with colleagues and customers, a clear definition of the current state of the art was found. Moreover, I found answers to the key questions of why data has…
The book IT Governance, available at Amazon, consits of 9 Parts. Why are policy definition, architecture classification, and modelling important for master data governance? Based on workshops I conducted with multiple customers, this book describes the best practice of defining the policies for data governance and outlines why architectural classification is the key to successful data governance. Based on my…
The book IT Governance, available at Amazon, consits of 9 Parts. Part 6 contains the concept of a customer’s lifetime value (CLV) is gaining a good deal of attention, if slowly, especially for service-oriented organisations (Berger and Nasr 1998). In CLV, the customer’s value (customer’s equity) takes its future expected profi t as the key input; hence, the organisation needs…